Shipping policy

We strive to ship same day Monday through Friday 9am-5pm. Orders placed after Noon, normally ship the following business day. Once an item has shipped we have little control over delivery.

IMPORTANT: When selecting your carrier, please be aware that we may select another carrier at our discretion in order to better serve you. Our default carrier is the USPS for any order under 20 lbs. and delivers 2-3 business days. FedEx may be available for some delivery options at your expense if you prefer a non Post Office Delivery. UPS is default for any heavier orders and will deliver in a similar time depending on your location. **Please note that UPS only picks up orders the following business day. Therefore USPS is always 24 hours ahead of UPS's delivery. We try our best to get you your honey in the fastest manner possible and ship same day.

Click Here For Updated Return & Refund Policy

If your order is incorrect due to our error please contact us at 1-800-898-8846 or email and we will reship your correct merchandise or refund and if necessary send a return mailing label to return all unopened, undamaged product in the original box. Please include your order number and missing items (REQUIRED).

Damaged Goods

You must notify us within 7 days of delivery by to file a claim of damaged goods. It is your responsibility to directly contact us within this time frame. Follow your tracking information to avoid issues and know when a package is to be delivered. Failure to do so voids any responsibility on our part.

If the goods are damaged in shipment we will promptly replace or refund as soon as possible. We strive to pack and ship our products as effectively to resist damage as possible, but sometimes it does happen. If you receive a damaged box, please 

  • Take as many photos as possible of each side and interior

  • Take photos of the shipping and FRAGILE labels

  • Do not destroy the box, but retain it if the inspection is required by carrier

Failure to do these things may void your replacement.

Send the photos to ted@weekshoneyfarm.com along with your order number as a reference and any specific details and we will begin a claim. ONLY once we have the photos will we send replacements of damaged goods.

Lost Shipments / Stolen Deliveries

From time to time we encounter lost shipments. This issue must be brought to our attention by the Customer for obvious reasons. Please let us know if you are experiencing a lost shipment (along with your order number) within 7 days past delivery date. Do your diligence to call the shipping company with your tracking number and bring it to their attention. Please provide us with those details and we will coordinate with you and the delivery company on a replacement.

We do not provide replacements for stolen deliveries. It is the customer's responsibility to collect the merchandise in a safe and secure residence or drop off location. Contact your local law enforcement.

Click Here For Updated Return & Refund Policy

Delayed Deliveries

Our goal is to ship same or next day. During the Holidays many packages are delayed. Please consider this as you place an order. Allow extra time to account for shipping delays.